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Can I modify, merge, or cancel my order?

Our ecommerce system processes orders very quickly. In most cases, an order is automatically sent to our warehouses within approximately ten minutes of being placed—even when the order is submitted outside our regular customer-service hours.

Once the order has been released to a warehouse, we cannot:

  • Add or remove products
  • Change colours, sizes, or quantities
  • Change the shipping method or delivery address
  • Combine the order with another order
  • Cancel the order

Please carefully review the products, quantities, shipping address, and delivery method before submitting your order. Once an order has been released to a warehouse, our return policy applies.