What do the statuses mean?

Awaiting Customer

We have contacted you by email and require additional information before we can continue processing your order. This could relate to an inventory shortage, a shipping-address issue, or a billing matter. Please check your inbox and spam folder for a message from us.

Awaiting Payment

We have not yet received payment for an order placed using Interac e-Transfer. Orders remain in this status for three days and are then automatically cancelled if payment has not been received.

Awaiting Shipment

Your order is waiting to be handed to the courier or may already be in the courier's possession. The order will be marked as shipped once the shipping information has been processed. At this stage, it is too late for us to edit or cancel the order.

Shipped

Your order has shipped. Tracking information has either been emailed to you or will be sent shortly. If you do not see the email, please check your spam folder.

Cancelled

Your order was cancelled because an Interac e-Transfer payment was not received or because we attempted to contact you and were unable to resolve an issue with the order.

If you see a status that is not explained above, please contact us and include your order number.